It's a busy Monday morning in your outpatient dermatology clinic. Your first patient is 16-year-old Maya, accompanied by her mother. Maya looks anxious and avoids eye contact.

“Doctor, Maya's skin has been getting worse,” her mother begins. “She's tried so many over-the-counter things, but nothing seems to help. It's really affecting her confidence.”

You turn to Maya with a reassuring smile. “Hi Maya, thanks for coming in. Can you tell me a bit about what's been going on?”